Refund policy

We want you to love your Ivy Haus Hydration purchase. If you're not completely satisfied, we're here to help.

RETURNS
We accept returns within 30 days of delivery for unopened, unused products in their original packaging. To start a return, email Support@ivyhaus.co with your order number and reason for return.

If your return is approved, we’ll email you return instructions and the return shipping address. Items sent back without first requesting a return will not be accepted. Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

REFUNDS
Once we receive and inspect your return, we'll notify you of the status. Approved refunds are processed to your original payment method within 5–7 business days. Original shipping costs are non-refundable.

Please allow additional time for your bank or credit card company to post the refund to your account.

DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, contact us within 7 days of delivery at Support@ivyhaus.co with a photo of the issue. We'll send a replacement or issue a full refund at no cost to you.

NON-RETURNABLE ITEMS
Opened or partially used products cannot be returned for hygiene reasons.

EXCHANGES
We don't offer direct exchanges. If you'd like a different flavor, return the original item (if eligible) and place a new order.

CONTACT
Questions? Email Support@ivyhaus.co.